Jul 22, 2022Having difficult conversations with empathy in mindNo one likes having difficult conversations. These conversations are just that… difficult. We avoid them and we only have them when it’s absolutely necessary. But springing information on people in a surprising way is only going to cause more harm to the relationship than good. Imagine if you were an…Empathy4 min readEmpathy4 min read
Jun 19, 2022How to Communicate Your ExpertiseOne of my most popular presentation topics is titled “Turning the Technical into the Practical — Communication success”, and it’s a lot of fun to present to see the transformation in the audience. Recently, I spoke to an audience of 500 American in-house lawyers about how we can communicate our…Communication4 min readCommunication4 min read
Jun 1, 2022How to get a look in for a TEDx?People seem to have a pre-conceived ideas of the whole TED and TEDx thing. I mentioned it in my first episode but I’m the executive director, licensee and co-curator of TEDxHobart. …Public Speaking4 min readPublic Speaking4 min read
May 17, 2022What, So What, Now What — The Communication StructureWhen I talk about communication, I don’t just mean when we speak. The way we communicate and the ability to structure it can make a significant difference in how it is received by others. We have a wide array of communication interactions in our workday. From the water-cooler talk, to…Communication4 min readCommunication4 min read
May 8, 20223 Critical Things For An Engaging PresentationDelivering a presentation can be scary, particularly if you don’t do it often. To help you get through the struggle, I’ve whipped up a few of the critical things that you should consider to ensure you deliver an engaging presentation. 1. Audience: One of the critical things to be aware of is…Public Speaking3 min readPublic Speaking3 min read
Feb 3, 2022The Top Mistakes to Avoid When Delivering a PresentationThere used to be a time when if people gathered together, the audience would sit quietly and listen to the presenter. Of course, those days are long forgotten. …Communication4 min readCommunication4 min read
Sep 4, 2021How to Speak with Confidence: 3 Tips for SuccessIn the professional services space, speaking publicly has become one of the key skills required for success. Speaking up in a meeting, presenting at a board meeting, or presenting at an industry conference are key activities that require us to put our best foot forward and show our audience how…Public Speaking4 min readPublic Speaking4 min read
Apr 16, 2021How to Communicate with Difficult CustomersThis article was originally published in The Australian Retailer April-May 2021 edition. The retail sector was rocked throughout the COVID-19 pandemic. Almost as if every day was Christmas Eve (except more terrifying with the mysterious virus taking over our lives), our supermarkets, convenience and grocery stores were filled with panicked…Communication4 min readCommunication4 min read
Apr 6, 2021Social Media: Rethinking how we use our online voiceAt our fingertips, we have access to networks of people all over the world. Through our social media, we can share messages, content, and photos from whatever we are doing and what to speak about with our connections. As of January 2021, it has been noted there are over 4.20…Social Media5 min readSocial Media5 min read
Feb 2, 2021Four Lessons from TED MasterclassSomething I am really passionate about is public speaking because it provides me with the opportunity to share my thoughts, ideas, and life lessons with an audience. …4 min read4 min read
